Outsourcing Services

Outsourcing Services

SB Technology Services organization framework is based on Triple-P framework (Projects, Processes and People skills). Projects and support activities at SB Technology Services are executed with structured approach of Triple-D (Design, Develop and Deploy) by incorporating the institutionalized Triple-T (Tools, Templates and Techniques) approach. As an organization, we develop extensive managerial and technological capability at all times. By using these capabilities effectively, we aim for rapid strides in our growth trajectory.
As an organization, we believe team work as real success mantra. Our every success re-emphasized this belief and now we say – ‘TEAM: Together Everyone Achieves More’. This team spirit is instrumental for us to have ‘strong collaborative network’ in which several elements, from within and outside come together to create value for the stakeholders. Team spirit coupled with Knowledge Management, Risk Management, well defined Project Management methodologies are playing pivot role in ensuring high customer satisfaction.

Application Development

The Application Development Manager's role is to plan, coordinate, and supervise all activities related to the design, development, and implementation of organizational information systems and software applications. The Application Development Manager is also responsible for maintaining, supporting, and upgrading existing systems and applications. This individual will apply proven communication skills, problem-solving skills, and knowledge of best practices to guide his/her development team on issues related to the design, development, and deployment of mission-critical information and software systems.

Maintenance and Enhancement

Mutual Application Maintenance

1.Solution architecture and design services
2.Technical design services
3.Technology conversion services
4.Modified Application Development across a wide range of platforms
5.Application improvement services
6.Service Oriented Architecture capability and 7.solution development service
8.Level 1, 2 and 3 support for general maintenance and enhancements.

Production Support Services

SBTS leveraged its onsite-offshore consulting model and engaged a team of consultants with expertise in various domains such as process, application management, assessments, technology, and tools. The onsite team thoroughly assessed and analyzed the client's processes, tools, and applications. The offshore team, on the other hand, conducted an in depth analysis of the assessment observations. The overall model not only ensured proper skills for the engagement but also a cost effective, 24x7 solution model to deliver performance.

Through it's proven consulting solution methodology, SBTS focused on:
Building synergies across various production support units through common definitions in terms of processes and tools.
Leveraging industry best practices like ITIL V3, CoBiT, ISO 20K & CMMi to design an integrated operating model.
Establishing a rationalized resource model in terms of L1-L2-L3, leveraging onsite-offshore model for cost optimization.
Setting up ITSM governance architecture for achieving effectiveness and efficiencies and continually improving on the same.
The engagement started with the assessment phase followed by the development and deployment phases. SBTS analyzed data from applications, current production issues, operating model, processes & practices, tools, and role defintions. Keeping the focus on improved application stability, reduced TCO, and improved efficiencies, SBTS designed a Production Management and Efficiency (PME) model by leveraging ITIL V3, other industry best practices and its proprietary SBTS methodology.

NOC / Data Center Support

The Support Technician position monitors and ensures compliance with internal policy and procedure, provides support for data center infrastructure including power and cooling, performs vendor escalations, takes inbound vendor calls and works them or routes them to the appropriate resources, manages inbound customer support calls, and identifies and escalates internal and external issues. Provides support for collocation, and assists in support of Linux and Windows servers, databases and network components. Performs routine tape rotations, routine remote hands work, routine ISP support, routine computer builds for new employees and provides helpdesk support of employee computer systems, Email, phones, and audio/video conferencing systems. Participates in additional support functions related to NOC and data center operations as needed.

Experience with ISP Services (Email, DNS, HTTP, FTP).
Experience working in a data center or NOC environment.
Experience maintaining computer hardware and software.
Knowledge / Skill / Ability:
Escalations and vendor management
Proven troubleshooting skills
Solid understanding of TCP/IP, networking and common Internet protocols
Solid understanding of server hardware and operating systems
Solid understanding of shared hosting technologies and Email
UNIX/Linux experience preferred
Strong communication skills (oral and written)
Ability to work effectively with team members,
multiple departments and service providers Desire to grow and learn new technologies
Work effectively in a dynamic and changing environment
Strong commitment to customer service
Self-motivation and ability to work with minimal supervision
Good decision making abilities a must
Flexibility to support 24 / 7 operations